The "Millionaire Maker" Dan Kennedy didn't get that nickname and the acclaim that goes with it by being mediocre. His focus is to show his clients the exact road map to take their ideas and turn their ideas into a successful business.
Entrepreneur Magazine says Dan Kennedy has 101 money making ideas for any business owner. One of the things that make Dan unique is his ability to take his principles and apply them to any industry or business. He currently works with clients in over 50 different businesses, industries and professions. In any given year, he'll earn $250,000 plus in a single month just providing direct-response and direct marketing advice and strategy.
Kennedy's value is best measured by what he has been able to do for the mom and pop business that is failing in every way. They'll turn to Dan's methods and in months will go from high debt to zero debt and revenues of over $200,000 a month.
Or, there's the now-giant Guthy-Renker Corporation, famous for its celebrity infomercials with Victoria Principal and Vanna White, and its Tony Robbins infomercials. Guthy-Renker is a 200-million dollar+ a year business now, and Dan's been a key member of their brain trust since their very first infomercial (Think And Grow Rich). Or there's U.S. Gold, a company that has twice increased its sales by millions with Dan Kennedy provided marketing breakthroughs. And the list goes on and on and on.
Dan immediately made my business healthy again by one simple principle that I was neglecting. I think it is neglected by a lot of businesses. Dan believes simply that having strong relationships with existing customers is an essential growth and profit center in a business. In fact, he sees it as even more vital then getting new customers.
We turned our whole business around by focusing greater attention and energy to providing excellent customer service. One of the skills that goes with this focus is handling customer complaints. Learning how to handle customer difficulties in a way that grows the customer's loyalty rather than fractures it.
A client can take offense to a number of things when it comes to doing business with you. Whether it be the actual product, your prices, or your customer service, some clients just find things to gripe about. And you can't ignore their complaints. Instead, acknowledge their problem and defuse the situation by:
Thanking them. Thank him/her for their comment, even if it was expressed in an impolite manner. Try to remember that their attack is not personal, and it's best that you don't treat it that way. Keep your composure and remain cool.
Start your response with: "Let me see if I understand you completely." Then restate the person's complaint back to them. What this accomplishes is vitally important. First of all, it gives the customer a chance to cool down. It also shows the client that you are truly listening and are serious about their concerns.
Making sure you find one thing in their complaint that you can agree with. It doesn't matter how baseless you may see their complaint, pick one major point you can agree with. Build your rebuttal on that point. As an example: "Well, Mr. Thomas, I can totally understand you being upset about the delivery being late. I will see to it that it doesn't happen again. Now, about your other concerns..." This shows them that you are not defensive about the situation, and you would rather help solve their problem than make excuses.
Finding a solution to the problem. Remember, the only reason a client picks a fight in the first place is to get their point across that they have a problem. Your job is to always stay focused on solving that problem. Don't forget that when you handle this situation correctly, you will gain more customer loyalty and this will really pump up your bottom line.
I have no doubt that these lessons saved my business. Refocusing and staying locked on the concept of total customer value can, by itself, turn your entire business around. It can go from dull and pain inducing to exciting and profitable. Dan's "Magnetic Marketing" is loaded with these sorts of techniques. Simple, inexpensive if not free, and having a quick noticeable impact on profits.
He'll let anyone try it for 1 year with a full money back guarantee with no hassles or fuss. Sometimes when you come to the point where things aren't working and you have nothing to lose. That's when the right teacher appears. Or maybe you are just starting and can't afford set backs.
I am not a fan of trying to be a pioneer in a field where there is so much saturation of information and strategies. It only leave me shot up and full of arrows. When I picked the right teacher, the one who makes people money again and again, my fortunes turned. It totally pays to stop guessing and to simply copy the way people are making money.
About the Author:
Scott Nelson, an entrepreneur with "Texas" class. Creating over 20 new Businesses in his lifetime. He really knows about how to market his businesses using the Magnetic Marketing Program by Dan Kennedy.
No comments:
Post a Comment