Tuesday, June 24, 2008

Finding the Right Janitorial Service

By Wayne Pozdol

You may have never considered how complicated hiring a good janitorial service can be. However, if you have had a bad experience with a janitorial service, you already know that it is very possible to make a bad choice that makes a portion of your life miserable. There is a lot of diversity in janitorial services. One of the most obvious is the smaller hard-working company that really wants your business, or the larger company that promises to take care of you better.

As you might imagine, there is good and bad about both of these types of services. The small janitorial firms tend to be less expensive and frankly need your business more than the larger firms. Larger firms have a track record and are less likely to go out of business due to economic hazards. Smaller firms can deliver quality of service like the larger firms, but larger firms have greater resources in equipment and manpower. Larger firms use more advanced equipment to cover the job quicker which makes them price competitive.

There is no perfect company. Large or small, you are going to encounter some cleaning services that do not have the right attitude about customer care, and it will show up not long after the contract has been signed. They know that you do not want to go back to the beginning to hire another firm or the hassle of firing them. Therefore, you are going to see the low bids are more often firms who must cut costs internally to turn a profit from these low bids. While it is an industry standard, hiring based on low bid is probably the best way to insure that you will have trouble from your cleaning service. I wonder if the lowest and highest bid should be kicked out before you start your consideration.

Small companies are hungry for business and often anxious to prove that they are as good as the large companies. Frankly, they may not have the resources of manpower, equipment, or training as the larger janitorial firms, but you cannot beat the value of someone who will give you their best efforts to clean your office or building. While price will always be a factor, the most valuable element of any janitorial service is the quality of job they do after they get the contract.

Choosing a janitorial service is therefore not as simple as sending out an RFP (Request for Proposals), doing a walk-through with vendors, and selecting the lowest bid. There are a variety of important decisions that must be made before choosing a janitorial service. In my opinion, taking the lowest bid is the wrong way to select a company even though they claim to be able to service the account as described in the RFP.

There is a need to raise the more valuable question to the top in any janitorial bid situation. Can or will the selected company do a good and reliable job for you at a reasonable price? Life has enough confusion already. Why hire a company that will add to your aggravation and leave you will disappointed expectations? I suggest that you read my report on "How to Hire a Janitorial Service" as a free download at www.GreenJanitor.net. I have prepared a ten page report that includes a sample RFP so that you can make a better choice of janitorial service this time.

The lagging question that is becoming a more important issue is that your janitorial service should be providing a bona fide Green program for your office. More and more cities and states are pressing for companies to "Go Green." Here's a clue. It starts with a Green janitorial service. My report at www.greenjanitor.net will explain how to get your building GCI Green Building certified as well. If you really want to find a good janitorial service, do your homework first, and you will eliminate a lot of headaches later.

About the Author:

No comments:

Blog Archive