Friday, August 21, 2009

Purchasing vs. Building Training Platforms: Tips and Ideas for Decision-Making

By Sophia Peters

Suppose you have been asked to give your opinion on whether your institution or organization should purchase or build a learning management system (LMS). How would you anchor your argument for against either software? There are some specific factors involved in determining the case for whether to buy or use homegrown resources, because e-learning software must meet demanding requirements for performance, flexibility, and connectivity to be effective and efficient.

Custom-built software has the appeal of being designed to fit your particular training needs. One issue you should address early is whether or not it will save you any effort and time, rather than purchasing existing software. Also, you would have to determine the employees in the organization who need to have access to the training software. An additional point to note is that the data management, data processing, and data reporting functions and features should be planned on from the onset of the project to then be implemented and tried out during product testing. Remember also to focus on data quality as you develop the training software. So, if you are planning to incorporate e-learning tools, be sure that data tracking and management is accurate and efficient.

If you make a decision to purchase a learning management system, be sure that the features that you really need are already part of the system. You should not assume that the training platform will meet all your teaching and learning needs. As a matter of fact, it is not a good idea to assume that the training software;s data management and collection system is going to be automatic. Hence look to answer the following questions as you decide what is it that you want for your training needs:

Seek to answer the following questions: What user interface features are desired? What level of trouble shooting and debugging is needed during production and development? What levels of access will different users have? How will usability testing be approached? What database outputs are needed for training and records?

Typically, the above questions will generate different answers for each individual company or organization. Therefore a team should work together and have a project manager coordinate the entire process. Usability testing must also be part of the process throughout the design and implementation. Using a small group of learners and instructors, the training platform should be tested out to ensure that it suits both the instructional and training needs of the organization.

It is entirely possible for a custom-built learning platform to be more expensive to build and manage. It is turns out that sometimes the programmers who developed the system leave the company and technical support is not readily available. With this sorts of possibilities arising, some organization choose to buy off-the-shelf software where the company provides standard support, regular software updates, and training. It should however be noted that in many cases this extra support comes at an additional cost.

One disadvantage of pre-existing software is that it may not always meet your particular training and educational needs. Technical support can be expensive and not readily available when needed. The support features that include licensing and copyright requirements and software updates should be part of the project management teams discussion while the procurement process is ongoing. Whenever it is possible, looking into the customizable, flexible features of off-the-shelf applications is suggested. Most software vendors may have this as an option, so it is a good idea to investigate this further.

So, regardless of the option you or the company decides to go with, remember that you will likely incur additional costs in maintenance, updates, and user training. In the final event what it boils down to is the return on investment for the company. Even more important is the value added to the organization through the training and skill and knowledge advancement of the trainees (employees), instructors and learning management system team. - 2364

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